We want you to have the smoothest on-boarding experience possible! Here are some quick tips to help you achieve a seamless class enrollment:
  1. Make sure that students go to the correct link to enroll: membean.com/enroll.
    • Sometimes, students will go to membean.com and enroll with a free-trial account by accident.
    • Because we can not transfer these accounts into classes, these accounts need to be terminated ASAP. Please email [email protected] to notify a team member, and have the student enroll correctly by going to membean.com/enroll
  2. Remind returning students to log in with their old accounts
    • Membean is a multi-year program. When students return at the start of the new school year, they should log into their old accounts and continue training from where they left off.
    • To do this, they can (1) Go to membean.com/enroll (2) Enter the code for their new class (3) Log into their existing account
    • If a student has forgotten their password over the summer, you can reset any student password in your school from your teacher dashboard.
    • Students should not have duplicate accounts under any circumstance. This can lead to misplaced training time, which cannot be consolidated. If you suspect a student has a duplicate account, please email [email protected] and we will look into it.
  3. Remember that you can reset any student password, transfer a student, or r-remove-a-student-from-my-class-">drop a student straight from your teacher dashboard.
  4. Students transferring between schools will be able to do so organically by simply going to membean.com/enroll, entering their new class code, and logging in. If they don't remember their password, you can email [email protected] to get it reset.

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