Troubleshooting

Resetting a student password
Overview This article will show you how to reset the password of any student within your entire school. Step 1: Navigate to Your Dashboard From the first page of your dashboard, scroll down to the "Reset a Student's Passwor...
Finding a student's username
Overview This article will show you how to find a student's username from the teacher dashboard. Membean usernames follow the pattern firstname_lastname_schoolcode. For example, harry_potter_hogwarts. The only exception to this r...
Recalibrating a student
Overview This article will provide you with some things to consider when requesting to recalibrate a student. Students cannot recalibrate without their teacher contacting Membean at [email protected] When Recalibration is a Good C...
When a student finishes Membean
Overview When a student has finished all of the words on Membean, a few things can be checked to see if more words can be granted to the student. Support can also do this for you. Please email us at [email protected] for assistance. ...
A student claims that Membean lost their minutes
Overview Lost minutes are not possible, even when the network goes down. It doesn't matter the kind of device from which a student accesses the Internet. If they log in, we track them. Membean maintains time stamps that begin when...
Your student's screenshot of their dashboard is different than your reports.
Overview When a student is enrolled in a class, it means that teachers can view all progression and student data from their own dashboard. This article will explain what is likely happening when a student claims that their dashboard is...
Your student is flagged for cheating
Overview This article will explain what you need to know if your student has been flagged for cheating. It is hard to be absolutely certain of these things in software programs. However, we are careful to give students the benefit of t...
A student's dashboard says that their trial expired
Overview We offer a free 3-day trial for new users on Membean. Students sometimes sign up for the 3-day trial by accident, instead of visiting membean.com/enroll and enrolling with a class code. Membean support can delete the trial ac...
Finding how long your student has been cheating
Overview This article will show you how you can see a record of all cheating and dubious sessions from the student's profile and activity page. For more information, please see how your student is flagged for cheating. Step 1: Fi...
Finding how many students in your class are cheating
Overview This article will help you to identify students who have cheated or received dubious minutes based on poor training behavior. All of this information can be found from your teacher dashboard. Step 1: Generate Report Generati...