Troubleshooting

My student cannot log in. How do I reset their password?
It's easy to reset the password of any student within your entire school right from the first page of your dashboard. From the first page of your ...
Tue, 25 Apr, 2017 at 12:04 PM
Finding a student's username
Overview This article will show you how to find a student's username from the teacher dashboard. Membean usernames follow the pattern firstname_lastn...
Tue, 25 Jul, 2017 at 4:00 PM
Can a student recalibrate?
Students cannot recalibrate without contacting both the teacher and Membean at support@membean.com. Recalibration is a logical choice when: The student...
Tue, 25 Apr, 2017 at 12:16 PM
My student has seen all the words on Membean. What next?
When a student has finished all of the words on Membean, there are a few things that can be checked to see if more words can be granted to the stu...
Tue, 27 Sep, 2016 at 2:04 PM
My student claims that Membean lost their minutes.
Lost minutes are not possible, even when the network goes down. It doesn't matter the kind of device from which a student accesses the Internet. I...
Tue, 25 Apr, 2017 at 12:19 PM
Your student's screenshot of their dashboard is different than your reports.
Please Note: It's impossible for Membean to lose student minutes. More information can be found here. When a student is enrolled in a class, it means...
Wed, 26 Jul, 2017 at 1:04 PM
Your student is flagged for cheating
Please Note: If you are suspicious that you have a cheating student but don't know for sure, please read our article on finding out if a student has ch...
Thu, 27 Jul, 2017 at 9:20 AM
A student's dashboard says that their trial expired
The student signed up for a free, 3-day trial account instead of visiting membean.com/enroll and enrolling with a class token. Membean support can del...
Thu, 27 Jul, 2017 at 11:45 AM
Finding out how long your student has been cheating
You can get see a record of all cheating and dubious sessions from the student's profile and activity page. For more information, please see: ...
Thu, 27 Jul, 2017 at 12:10 PM
Finding out how many students in your class are cheating
A ! on your teacher dashboard indicates cheating/dubious minutes recorded last week as part of the Class Performance notifications. Hovering your cursor ov...
Thu, 27 Jul, 2017 at 12:21 PM