Overview

We put in a lot of effort into making sure that our emails reach you. Here are three things that you can do to troubleshoot if you aren't receiving emails such as a teacher invitation sent by one of your colleagues.

Check Your Spam Folder

Despite our best efforts, our email can sometimes be tagged as spam. Many email clients allow you to mark an email as "not spam." Move the email from your spam folder to your regular inbox if your email client allows you to do that.

Talk to Your Colleagues

Are your colleagues receiving emails from Membean but you aren't? This could indicate a technical problem with your email. Talk to your school's system administrator to see if they can help you with this.

Talk to Your System Administrator

You may not be receiving our emails because they are being caught by a school filter. Let your system administrator or IT department know that the domain *@membean.com should be on their email whitelist. This article will show you all of Membean's subdomain dependencies that your IT department can whitelist.

If your school system administrator has any questions, please encourage them to email us at [email protected]. One of our technologists will be happy to help them.