Overview

We put in a lot of effort to ensure that our emails reach you. Here are three things that you can do to troubleshoot if you aren't receiving our emails, such as a teacher invitation sent by one of your colleagues.

Check Your Spam Folder

Despite our best efforts, our email can sometimes be tagged as spam. Many email clients allow you to mark an email as "not spam". Move the email from your spam folder to your regular inbox if your email client allows you to do that.

Talk to Your Colleagues

Are your colleagues receiving emails from Membean, and you aren't? This could indicate a technical problem with your email. Talk to your school's system administrator and see if they can help you with this.

Talk to Your System Administrator

You may not be receiving our emails because they are being caught by a school filter. Let your school administrator or IT department know that support@membean.com should be on their email whitelist. This article will show you all of Membean's subdomain dependencies that you can whitelist.

If your school system administrator has any questions, please encourage them to email us at support@membean.com. One of our technologists will be happy to help them.