Overview

Many schools have firewalls (or proxies) that block website traffic. Sometimes Membean (and its dependent subdomains) need to be "whitelisted" to allow important (and safe) resources to pass through.

What to Whitelist

You can add the Membean dependencies by adding the following as pass-throughs to your firewall:

  • *.membean.com
  • *cdnjs.cloudflare.com (dns speed-ups/protection)
  • *.gravatar.com (optional avatars)
  • *.google.com, *.gstatic.com, *.googleapis.com (google charts/analytics, fonts)
  • membean.freshdesk.com (support ticketing/help system)
  • use.typekit.com (fonts)
  • cdn.datatables.com (spreadsheet-like tables)
  • *.intercom.io (help chat)
  • js.pusher.com (real-time info/updates)

Membean Emails

It is also a good idea to whitelist emails from *@membean.com. However, if your spam settings need very specific domain names, here are the set of domains we send emails from:

  • *@sender.zohoinvoice.com
  • @sfdc.net
  • @salesforce.com
  • *@outbound-email.freshdesk.com
  • *@smtp.freshdesk.com
  • @*.mcdlv.net
  • @mx.google.com
  • @intercom-mail.com
  • @spe.intercom-mail.com

Here are instructions on how to do this with a Gmail account.

Troubleshooting

Please let us know if you see any traffic still being blocked by contacting support@membean.com. Depending on your firewall software, you may need to also include the (top-level domain (TLD) in addition to a wildcard; e.g., include the widlcard *.googleapis.com and also the TLD googleapis.com.