Please Note: It's impossible for Membean to lose student minutes. More information can be found here.

When a student is enrolled in a class, it means that teachers can view all progression and student data from their own dashboard. Therefore, when a student claims that their dashboard is showing something different than what teacher reports show (and even provides evidence, such as a screenshot), one of two things are happening:

The student has two accounts.
  • Sometimes, a student will accidentally create a duplicate account that isn't connected to a class, or is connected to a secondary class, and train on that account instead of their appropriate account.
  • These instances need to be addressed as soon as possible, as we cannot combine accounts.
  • Please email support@membean.com if you suspect that a student has a duplicate account.
The student is manipulating their evidence.
  • Sandbagging is easy to view because it is marked as dubious.
  • It is very easy to temporarily change HTML using a browser's "Inspect Element" function (Ctrl+Shift+I for PCs). Students can easily change any text on any browser page long enough to take a screenshot of it. A student may attempt to change the number of minutes on their dashboard and save the screenshot as evidence.
  • These local changes are not permanent, and the page will go back to normal once refreshed.
  • Do not depend on student screenshots as evidence. Email support at support@membean.com if you have questions about dashboard inconsistency, or visit the student dashboard yourself.

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