Overview
If a student was on your roster one day and missing the next, there are a few common explanations. This article explains how to restore their enrollment and how to determine what caused the change.
Step 1: Get the student back
If a student who should be in your class is no longer enrolled, use the Transfer/Drop widget to re-add them. When transferring the student back:
- If they should only be in your class, proceed normally.
- If they should be enrolled in multiple classes, be sure to select the option to keep their existing enrollments during the transfer.
Once re-enrolled, their training data will automatically reconnect to your reports.
Step 2: Check their activity log
After the student is back in your class, open their Activity Log. The Activity Log records:
- Movement from one class to another
- Whether the change was caused by a teacher transfer
- Whether the student joined another class using a class code
This will tell you exactly how and when the enrollment changed.
Why this happens
Below are the most common reasons a student may disappear from your roster.
The Student Joined Another Class: The student may have used another teacher’s class code or enrollment URL to join a different class.
Students cannot enroll themselves in multiple classes—only teachers can place a student into more than one class. If a student independently joins another teacher’s class, that new enrollment automatically replaces yours.
This is especially common at the start of a school year or semester. A student might join your class first and later be asked to join another class during a different period. When they enter that second class code, their original enrollment is replaced.
Another Teacher Transferred Them: Another teacher may have added the student to their class using the Transfer/Drop widget. When transferring a student who is already enrolled elsewhere, the receiving teacher can choose to:
- Keep the student’s existing class enrollments, or
- Replace their existing classes with their own
If they selected the replacement option, the student would be removed from your class as part of that transfer.
The Student Was Dropped: A student may have been manually dropped from your class. You, a co-teacher, or a school/district admin can drop students. If the student was dropped, their training data remains intact—they’re simply no longer connected to your roster.
The Account Was Deleted: Only school or district administrators can permanently delete a student account. If you suspect the account was deleted and cannot locate the student at all, contact support@membean.com for assistance.