Troubleshooting

Resetting a Student Password
Overview Students occasionally forget their passwords, and they may not be able to receive the password reset email if external domains are blocked by their student email accounts. This article will show you how to reset the password f...
Finding a Student's Username
Overview This article will show you how to find a student's username. Membean usernames follow the pattern firstname_lastname_schoolcode. For example, harry_potter_hogwarts. The only exception to this rule is when a student has t...
Recalibrating a Student
Overview Most of the time, when students report that their words are too easy or too hard, or when they struggle on assessments, recalibrating their account is actually not the most helpful course of action. However, there are some ins...
When a Student Finishes Membean
Overview When a student has finished all of the words on Membean, a few things can be checked to see if more words can be granted to the student. Support can also do this for you. Please email us at support@membean.com for assistance. ...
Editing a Student's Email or Name
Overview This article will show you how to change the email or name on a student's account. Changing the email or name updates the login credentials for the student, so be sure to notify the student of the change. Step 1: Navigat...
A Student Claims that Membean Lost Their Minutes
Overview Lost minutes are not possible, even when the network goes down. It doesn't matter what kind of device a student uses to access Membean. If they log in, we track them. Membean maintains time stamps that begin when a studen...
A Student's Screenshot of Their Dashboard is Different than Your Reports
Overview Teachers can view all progression and student data from their own dashboard. The data will always match what is shown on the student dashboard. This article will explain what is likely happening when a student claims their das...
Your Student is Flagged for Cheating
Overview We mark a session as Cheating when we detect that a program was employed by the student to train in their stead or they peek at the underlying code to extract the answer. We are careful to give students the benefit of the doub...
A Student's Dashboard Says that Their Trial Expired
Overview We offer a free 3-day trial for new users on Membean. Students sometimes sign up for the 3-day trial by accident instead of visiting membean.com/enroll and enrolling with a class code. Membean support can delete the trial acco...
Determining How Long and How Many Students Have Been Cheating
Overview This article will show you how to find a record of all student cheating sessions. For more information on cheating, please see Your Student is Flagged for Cheating. How Long a Student Has Been Cheating Step 1: Navigate to yo...